AUSRUG - Tech Talk

Tech Talk

Welcome to your link to the world of Remedy Technical Information.

Presentation links from recent meetings;

AUSRUG 26 November	Roland's Top 10 (Roland Geilen)
	BMC Orchestrator (Martin Kivlighon) Please note that this is a 14Mb file
AUSRUG 14 August	Patch & Maintenance Notes (Martin Kivlighon)
	Introduction to ITBM (Craig McDonogh)

What's New

BMC Software Games
BMC have built a collection of concise, entertaining games to test your knowledge about important IT topics. Learn key concepts in minutes:

>	Where’s My Money? Test your knowledge about ITIL Service Operation best practices.
>	Where’s My Car? Learn about ITIL and Business Service Management.
>	How Green Is My IT? Discover how efficiency within your technology infrastructure can make an immediate impact on the Earth and your bottom line.



ITIL Booklets Best Practice Insights: Focus on: ITIL® Service Design (registration required) Best Practices Insights Focus On: ITIL Service Strategy (registration required) Best Practice Insights: Focus on ITIL Service Operation (registration required) Best Practice Insights: Focus on ITIL Service Transition (registration required)	Featured Webinar Collateral BMC Service Support Solution Brief (pdf) BMC Remedy IT Service Management Suite Datasheet (pdf) BMC Rapid Results for IT Service Management New Implementations (pdf) BMC Rapid Results for IT Service Management Upgrades (pdf) BMC Roadmap Definition Service (pdf)
White Papers Taking the Service Desk to the Next Level (pdf) Streamlining Service Request Processes: A Key to Business Success (pdf) Structured Solution Analysis for BMC Remedy IT Service Management v7 (pdf)	Process Automation • IT-Business Alignment: The Potential of Run Book Automation (registration required) • Service Automation and Operation for Virtualized Environments (registration required)

Open Source Integrations for BMC® Atrium™ CMDB

Organizations utilizing popular asset management solutions now have the ability to view, utilize, and update asset data within the BMC Atrium CMDB. New open source integration projects are available that will increase the value and utility of the Atrium CMDB, augment ITIL-compliant Service Management business processes, and leverage the full features of the BMC Remedy® IT Service Management Suite (ITSM).

Patch & Unpatch Readme File

The attached readme file corresponds to the Patch & Unpatch utility.

Patch & Unpatch

Two sh scripts to easy install and uninstall AR System patches on UNIX.

Vacation Request Readme File

The attached readme file corresponds to the Vacation Request application.

	The Australian Remedy User Group
Welcome to AUSRUG